Privacy Is Not an Afterthought at 9sap
When you sign up at 9sap, you're trusting us with your personal information. That's not something we take lightly. This Privacy Policy explains clearly and honestly what data we collect from you, why we collect it, how we use it, who we may share it with, and how long we keep it.
The 9sap platform is designed for Filipino players, and we understand the importance of data privacy in the current digital landscape. The Philippines has the Data Privacy Act of 2012 (Republic Act 10173), and 9sap operates in full alignment with its principles of transparency, legitimate purpose, and proportionality.
We don't sell your personal information. We don't share it with advertisers. We collect only what we genuinely need to provide you with a secure, fair, and personalised gaming experience – and nothing more.
Encrypted Storage
All personal data stored on 9sap servers is encrypted at rest. Sensitive fields like ID documents are stored separately with stricter access controls.
Purpose-Limited Use
We only use your data for the purpose it was collected. Your contact details are for account management – not for marketing you didn't ask for.
Your Right to Access
You can request a full copy of the personal data 9sap holds about you at any time. We process these requests within 30 days.
Right to Erasure
Subject to regulatory retention requirements, you may request deletion of your personal data from 9sap systems when you close your account.
1. Who We Are and How to Reach Us
9sap (referred to in this policy as "we", "us", or "the platform") is the data controller responsible for the personal information collected through the website https://9sap.net and all associated services, including mobile access, customer support channels, and promotional communications.
If you have any questions or concerns about how your data is handled, or if you would like to exercise any of your rights under this policy, you can reach our data privacy team by email at privacy@9sap.net. We aim to respond to all privacy-related enquiries within five business days.
2. What Personal Data We Collect
The personal information 9sap collects from you falls into two main categories: information you provide directly to us and information we gather automatically through your use of the platform.
Information you provide directly:
- Full legal name and date of birth
- Philippine residential address
- Email address and mobile number
- Government-issued ID documents (for identity verification)
- Payment method details (e-wallet numbers, bank account details, card information)
- Communications sent to our support team
Information collected automatically when you use the platform:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session duration, pages visited, and features used
- Game history, betting patterns, and account activity logs
- Cookies and similar tracking technologies (see Section 7)
3. Why We Collect Your Data and How We Use It
Every piece of data we collect at 9sap serves a specific and legitimate purpose. Here is a clear breakdown of what we use your information for:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, mobile number, address | Contract performance |
| Identity verification (KYC) | ID documents, selfie, date of birth | Legal obligation |
| Processing deposits and withdrawals | Payment method details, transaction history | Contract performance |
| Fraud prevention and security | IP address, device data, activity logs | Legitimate interest |
| Responsible gaming monitoring | Game history, session data, deposit frequency | Legal obligation / legitimate interest |
| Customer support | Communications, account details | Contract performance |
| Platform improvement and analytics | Usage data, session logs (anonymised) | Legitimate interest |
| Promotional communications (opt-in only) | Email address, mobile number | Consent |
5. How Long We Keep Your Data
9sap retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by Philippine law and gaming regulations.
As a general guide:
- Account data is retained for the duration of your active account plus five years after account closure, in line with anti-money laundering record-keeping requirements.
- Transaction records are retained for a minimum of five years as required by relevant financial regulations.
- KYC documents are retained for the duration of your account plus the legally required period thereafter.
- Customer support communications are retained for up to three years.
- Marketing preference records are retained until you withdraw your consent or request deletion.
Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you.
6. How We Protect Your Data
Data security at 9sap is not a checkbox – it is an ongoing operational priority. We implement a combination of technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure.
Key security measures in place at 9sap:
- All data transmitted between your device and the 9sap platform is encrypted using TLS (Transport Layer Security).
- Stored personal data is encrypted at rest using AES-256 encryption.
- Access to personal data within our team is restricted on a strict need-to-know basis.
- Payment details are tokenised and never stored in full on our servers.
- Regular security audits and penetration testing are conducted by independent third parties.
- Multi-factor authentication is available and encouraged for all player accounts.
7. Cookies and Tracking Technologies
The 9sap platform uses cookies and similar technologies to provide a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit a website. It allows the site to recognise your device on return visits and remember certain preferences.
The types of cookies used on the 9sap platform:
- Essential cookies: Required for the platform to function. These cannot be disabled without affecting core features such as login sessions and security checks.
- Functional cookies: Remember your preferences such as language settings, table layout preferences, and notification choices.
- Analytics cookies: Help us understand how players use the platform so we can improve the experience. Data is collected in aggregate and anonymised form.
- Security cookies: Used for fraud detection and to prevent unauthorised account access.
9sap does not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings, but disabling essential cookies may affect your ability to use certain platform features.
8. Your Privacy Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal data. 9sap is committed to honouring these rights and making the process of exercising them as straightforward as possible.
Right to Be Informed
You have the right to know what personal data 9sap collects, why we collect it, and how it is used. This policy is our fulfilment of that right.
Right to Access
You may request a copy of the personal data we hold about you. We will respond within 30 days of receiving a verifiable request.
Right to Correction
If any information we hold is inaccurate or outdated, you have the right to request a correction. Most corrections can be done directly in your account settings.
Right to Erasure
Subject to legal retention requirements, you may request deletion of your personal data after closing your 9sap account.
Right to Object
You may object to processing based on legitimate interest, including direct marketing communications you previously consented to.
Right to Damages
If your personal data is mishandled and causes you harm, you have the right to seek compensation under the DPA 2012.
To exercise any of these rights, email our privacy team at privacy@9sap.net with your request. We may need to verify your identity before processing any data-related request.
9. Children and Minors
9sap strictly prohibits the use of the platform by anyone under the age of 21. We do not knowingly collect personal data from minors. If we become aware that a person under 21 has created an account or provided personal information, we will immediately close the account and delete the associated data.
If you believe a minor has registered on the 9sap platform, please contact us immediately at support@9sap.net so we can investigate and take action without delay.
10. Marketing Communications
If you opted in to receive promotional communications during registration, 9sap may send you emails or SMS messages about bonuses, new game launches, and special offers tailored to your preferences and play history.
You can unsubscribe from marketing communications at any time by:
- Clicking the "Unsubscribe" link in any marketing email we send you.
- Updating your notification preferences in your 9sap account settings.
- Contacting our support team and requesting removal from the marketing list.
Unsubscribing from marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts – these are essential to your account and will continue regardless of marketing preferences.
11. Changes to This Privacy Policy
9sap may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When material changes are made, we will notify registered players via email or through an in-platform notification at least 14 days before the changes take effect.
The "Last updated" date at the top of this page shows when the current version was published. We encourage you to review this policy periodically to stay informed about how your data is protected.
Your continued use of the 9sap platform after an updated policy has been published constitutes your acceptance of the revised terms. If you disagree with any update, please contact us to discuss your options, including account closure.
Contents
Key Privacy Facts
- We never sell your personal data
- Data is encrypted in transit and at rest
- Compliant with PH Data Privacy Act 2012
- No advertising cookies or third-party tracking
- Data access requests processed within 30 days
- Marketing emails are fully opt-in and easy to unsubscribe
Related Pages
Privacy Questions?
Email our data privacy team anytime at privacy@9sap.net. We respond within 5 business days.
Your Data Is Safe – Now Enjoy the Games
9sap protects your privacy so you can focus on what matters – having a great time. Join hundreds of thousands of Filipino players who trust 9sap for their online gaming.